Terms of Service

Last updated: 30 August 2026

These Terms of Service govern your access to and use of the Vantrex Labs website, online store, customer account features, products, content and related services available through vantrexlabs.com.au.

By accessing the website, creating a customer account, placing an order or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these Terms, you should not use the website or place an order.

These Terms should be read together with our Shipping Policy, Returns, Refunds & Cancellations Policy and Privacy Policy.

Important Research-Use Notice

Certain products offered by Vantrex Labs are supplied exclusively for lawful in-vitro laboratory, analytical, research or other non-therapeutic purposes, where identified on the relevant product page.

Unless expressly stated otherwise, such products are not represented as:

• approved medicines
• therapeutic goods
• medical treatments
• products intended to diagnose, treat, cure or prevent disease
• products intended for human or veterinary consumption or administration where such use is not lawfully permitted

Customers are responsible for ensuring that their purchase, possession, storage, handling and intended use of any product complies with all applicable laws, regulations and product information.

Nothing in this notice excludes or restricts any consumer right that cannot lawfully be excluded under the Australian Consumer Law.

1. About Vantrex Labs

Vantrex Labs is an Australian online research-supply business.

References in these Terms to “Vantrex Labs”, “we”, “us” or “our” mean the operator of vantrexlabs.com.au.

References to “you” or “your” mean any person who accesses or uses our website, creates a customer account, places an order or otherwise interacts with our services.

2. Eligibility, Age and Legal Capacity

You must be 18 years of age or older and legally capable of entering into a binding agreement to place an order through Vantrex Labs.

By accessing purchasing functionality or placing an order, you represent that you satisfy these requirements.

You must not purchase products on behalf of a minor or provide products to another person in circumstances that would breach applicable law.

We may reasonably request verification, place an order on hold, refuse an order or cancel an order where age, identity, fraud, security or legal-compliance concerns arise.

3. Lawful Use

You agree to use the website, services and products only for lawful purposes.

You must not use Vantrex Labs in a way that:

• breaches applicable law
• infringes another person's rights
• compromises website security
• facilitates fraud
• interferes with normal store operations
• otherwise breaches these Terms

4. Product Information and Accuracy

We take reasonable steps to ensure that product descriptions, specifications, images, availability and pricing are accurate.

However:

• product packaging or presentation may change
• product images may differ slightly from physical products
• minor variations may occur between production batches
• availability may change without notice
• typographical, pricing or technical errors may occasionally occur

Where a material error affects an order, we will act reasonably and in accordance with applicable law.

Nothing in these Terms permits Vantrex Labs to make false or misleading representations.

5. Research-Use Products

Where a product is described as intended for research, laboratory, analytical or other lawful non-therapeutic purposes, customers are responsible for ensuring that their intended use complies with the relevant description and applicable law.

Website content must not be relied upon as medical, pharmaceutical, diagnostic, therapeutic, legal, financial or other professional advice.

6. Customer Responsibilities

You are responsible for:

• reviewing product information before purchase
• selecting the correct product, quantity, strength or variant
• providing complete and accurate contact and shipping information
• ensuring your intended use is lawful
• following applicable storage and handling information
• maintaining control of your customer account and email access

7. Orders and Order Acceptance

Placing an order constitutes an offer to purchase products subject to these Terms.

An order is not necessarily accepted merely because:

• payment details have been submitted
• an automated confirmation email has been generated
• an order number has been issued

We may review an order before acceptance or fulfilment.

We may refuse, cancel, hold or limit an order where reasonably necessary, including where:

• a product is unavailable
• a material pricing or product-information error has occurred
• payment cannot be verified
• fraud or security concerns arise
• the supplied information is incomplete or inaccurate
• fulfilment would breach applicable law
• a carrier cannot service the destination
• order quantities appear unusual or inconsistent with normal purchasing activity

Where an order is cancelled after payment and no goods are supplied, any refund legally due will be processed appropriately.

8. Pricing and Currency

Unless otherwise stated, prices displayed on the Australian Vantrex Labs store are in Australian dollars (AUD).

Prices may change without notice.

The price applicable to an order is generally the price displayed at checkout when the order is placed, subject to correction of genuine or obvious errors where permitted by law.

Applicable shipping charges and other costs will be displayed before an order is submitted.

9. Taxes

Taxes will be applied where required by applicable law and according to the tax configuration of the store at the time of purchase.

Where Vantrex Labs is not required to collect a particular tax, that tax may not be charged.

Nothing on this website constitutes tax advice.

10. Payment

Orders must be paid using a payment method made available through checkout.

By submitting payment details, you represent that you are authorised to use the relevant payment method.

We may delay or decline fulfilment while:

• payment is pending
• payment verification is incomplete
• a transaction is under fraud review
• additional information is reasonably required

Payment processing may be provided by third-party payment providers and may also be subject to their terms, privacy policies and security procedures.

11. Fraud Prevention and Order Verification

We may use fraud-prevention, transaction-monitoring, identity-verification, address-verification and other security systems.

Where reasonably necessary, we may request further information before accepting or dispatching an order.

We are not required to disclose internal fraud-detection methods, scoring systems or security thresholds.

Orders may be held or cancelled where reasonable fraud or security concerns remain unresolved.

12. Product Availability

Product availability may change at any time.

Products may be described as:

• In stock
• Available to order
• Temporarily unavailable
• subject to an estimated lead time

Where a product is available to order with an estimated timeframe, including approximately 2–3 weeks, that timeframe is an estimate rather than a guaranteed dispatch or delivery date.

Material delays will be handled in accordance with our Shipping Policy, Returns Policy and applicable law.

13. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Customers are responsible for providing a complete and accurate delivery address.

Delivery timeframes are estimates unless expressly stated otherwise.

We may use third-party carriers and logistics providers to fulfil orders.

14. Returns, Refunds and Cancellations

Returns, replacements, refunds and order cancellations are governed by our Returns, Refunds & Cancellations Policy.

Nothing in these Terms removes, restricts or modifies rights that cannot lawfully be excluded under the Australian Consumer Law.

15. Australian Consumer Law

Our goods may come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot legally be excluded, restricted or modified.

Where any provision of these Terms conflicts with a mandatory consumer right, the mandatory right prevails to the extent of the inconsistency.

16. Customer Accounts

Customers may be able to access account functionality through Vantrex Labs.

You are responsible for:

• keeping your account information accurate
• maintaining control of your email account and authentication methods
• protecting access to your devices
• notifying us if you reasonably suspect unauthorised access

You must not access another person's account without authority.

We may restrict, suspend or secure an account where reasonably necessary for fraud prevention, security or legal compliance.

17. Store Credit

Where Vantrex Labs issues store credit:

• it may be linked to a customer account
• it may be subject to conditions stated when issued
• it is generally not redeemable for cash unless required by law
• it may not be transferable unless expressly permitted

Store credit does not replace a cash refund where applicable law entitles a customer to a monetary refund.

18. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to additional conditions.

Unless otherwise stated:

• discount codes have no cash value
• offers may expire
• offers may apply only to selected products
• offers may be limited to certain customers
• promotions may be limited to one use per customer or order
• multiple promotions may not be combinable

Promotional conditions remain subject to applicable law.

19. Website and Research Content

The website may contain:

• product information
• research-oriented material
• general educational information
• laboratory information
• technical descriptions
• articles or guides

This content is provided for general informational purposes and does not constitute professional medical, scientific, pharmaceutical, therapeutic, legal or financial advice.

20. Intellectual Property

Unless otherwise stated, Vantrex Labs owns or is licensed to use the intellectual property appearing on the website.

This may include:

• the Vantrex Labs name
• logos
• product imagery
• graphics
• written content
• website layouts
• design elements
• icons
• downloadable materials
• original photography

You may use the website for personal browsing and lawful purchasing.

You must not reproduce, scrape, republish, distribute, modify, sell or commercially exploit our content without permission except where permitted by law.

21. Reviews and User-Submitted Content

If you submit a review, testimonial, image, comment or other content to Vantrex Labs, you must ensure that it:

• is truthful
• reflects your genuine experience
• does not contain unlawful or defamatory material
• does not infringe third-party rights
• does not contain malicious code or spam

Where permitted by law, you grant Vantrex Labs a non-exclusive licence to display and use content you voluntarily submit for purposes connected with operating and promoting the business.

We may moderate or remove submitted content where reasonably necessary.

22. Prohibited Conduct

You must not use the website to:

• engage in unlawful activity
• submit fraudulent information
• interfere with website security
• attempt unauthorised access
• introduce malware or malicious code
• scrape or extract data at unreasonable scale
• impersonate another person
• abuse payment, promotion, refund or returns processes
• infringe intellectual property rights
• harass or threaten another person
• disrupt the operation of the store

We may take reasonable steps to protect the website, customers and business from misuse.

23. Third-Party Services

Our website may use third-party providers including:

• Shopify
• payment processors
• shipping carriers
• email providers
• analytics services
• customer account services
• fraud-prevention systems

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent operation of third-party services except to the extent required by applicable law.

24. External Links

The website may contain links to third-party websites.

Links are provided for convenience or informational purposes and do not necessarily constitute endorsement.

Access to third-party websites is at your discretion and subject to the relevant third party's terms.

25. Website Availability

We aim to maintain reliable website access, but continuous or uninterrupted availability cannot be guaranteed.

The website may be unavailable because of:

• maintenance
• software updates
• technical faults
• hosting interruptions
• cybersecurity incidents
• telecommunications failures
• third-party outages
• events outside our reasonable control

We may modify or discontinue website features where reasonably necessary.

26. Security

We take reasonable steps to protect our website and systems.

However, no online service can be guaranteed to be entirely secure.

You are responsible for maintaining appropriate security on your own devices, email accounts and customer account access.

27. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable law.

Information may be processed where reasonably necessary to:

• operate the online store
• process and fulfil orders
• deliver products
• provide customer support
• prevent fraud
• maintain customer accounts
• comply with legal obligations
• improve our services
• provide marketing where valid consent or another lawful basis applies

28. Electronic Communications

By placing an order or creating an account, you agree that we may send transactional communications reasonably necessary to provide our services.

These may include:

• order confirmations
• shipping updates
• account notifications
• security notices
• refund or cancellation communications
• customer-support messages

Marketing communications are subject to applicable consent requirements and your preferences.

29. Customer Misuse and Improper Handling

To the extent permitted by law, Vantrex Labs is not responsible for loss or damage caused by:

• unlawful use of a product
• use contrary to clearly provided instructions
• improper storage
• improper handling
• unauthorised modification
• misuse after delivery
• failure to follow applicable safety information

This section does not exclude liability for defects, misleading representations or other matters for which liability cannot lawfully be excluded.

30. Limitation of Liability

To the maximum extent permitted by law, Vantrex Labs is not liable for indirect, incidental or consequential loss that:

• was not reasonably foreseeable
• does not arise from breach of a non-excludable statutory obligation
• results from circumstances outside our reasonable control

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Where liability can lawfully be limited, it is limited only to the extent permitted by law.

31. Indemnity

To the extent permitted by law, you agree to be responsible for loss reasonably arising from:

• your unlawful use of the website
• deliberate misuse of our services
• material breach of these Terms
• infringement of third-party rights
• fraudulent activity

This does not require you to indemnify Vantrex Labs for losses caused by our own unlawful conduct, negligence or breach of non-excludable obligations.

32. Suspension and Termination

We may suspend or terminate access to an account or service where reasonably necessary because of:

• fraud
• abuse
• security risks
• unlawful activity
• repeated material breaches of these Terms
• legal or regulatory requirements

Termination does not remove rights or obligations that arose before termination.

33. Changes to Products and Services

Subject to applicable law and existing contractual obligations, we may change:

• product ranges
• pricing
• website functionality
• fulfilment processes
• shipping options
• promotions
• operating procedures

at any time.

34. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website with an updated revision date.

Changes do not retrospectively remove rights or obligations that already apply to existing purchases.

35. Severability

If a provision of these Terms is found to be unlawful, invalid or unenforceable, it will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to operate where legally possible.

36. No Waiver

A delay or failure by Vantrex Labs to enforce a right does not necessarily mean that right has been waived.

Any waiver applies only to the extent permitted by law.

37. Governing Law

These Terms are governed by the laws applicable in Queensland, Australia, together with applicable Commonwealth law.

Nothing in this clause removes any jurisdictional or consumer rights that cannot lawfully be excluded.

38. Contact

Questions regarding these Terms, orders or our services can be directed to:

Vantrex Labs
Email: support@vantrexlabs.com.au
Website: vantrexlabs.com.au

For enquiries concerning an existing order, please include your order number where possible.