Shipping Policy

Last updated: 30 August 2026

Vantrex Labs is an Australian online research-supply store. This Shipping Policy explains how orders are processed, dispatched and delivered within Australia.

By placing an order with Vantrex Labs, you agree to the shipping terms below. This policy should be read together with our Returns & Refunds Policy and Terms of Service.

1. Shipping Destinations

Vantrex Labs currently ships to addresses within Australia only.

International shipping is not currently available through our online store. We may introduce additional shipping regions in the future, subject to applicable legal, regulatory, carrier and product restrictions.

2. Order Processing

Orders are processed after payment has been successfully received and the order has passed any applicable verification or fraud-prevention checks.

We aim to process and dispatch in-stock orders as promptly as reasonably possible.

Processing time is separate from delivery time.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. In-Stock Products

Products marked as in stock are intended to be available for normal order processing.

While we take reasonable steps to maintain accurate inventory information, occasional discrepancies may occur due to simultaneous orders, inventory adjustments or other operational circumstances.

If an ordered item becomes unavailable after purchase, we will contact you using the details provided with your order and discuss the available options.

4. Available-to-Order and Delayed Stock

Some products may remain available to order even when they are not immediately available for dispatch.

Where a product page states an estimated lead time, including approximately 2–3 weeks, that timeframe is an estimate and may vary depending on supplier availability, freight, customs, operational delays or other circumstances outside our reasonable control.

Where an order contains both immediately available and delayed products, we may hold the order until all items are ready to dispatch unless otherwise agreed.

Any material delay affecting an order will be handled in accordance with applicable Australian Consumer Law obligations.

5. Australian Shipping Options

Available shipping methods and prices are displayed at checkout before an order is submitted.

Standard Shipping

Estimated transit time: approximately 5–8 business days after dispatch

Express Shipping

Estimated transit time: approximately 1–2 business days after dispatch

Express shipping may be offered free when an order reaches the promotional or minimum order value displayed at checkout.

Shipping rates, free-shipping thresholds and available services may change from time to time. The rates displayed at checkout at the time of purchase apply to that order.

6. Delivery Estimates

All delivery timeframes are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery times may be affected by:

• carrier network delays
• public holidays
• severe weather
• natural disasters
• remote or regional delivery locations
• incorrect or incomplete address information
• peak shopping periods
• security or fraud checks
• events outside the reasonable control of Vantrex Labs or the carrier

Nothing in this section limits any rights you may have under the Australian Consumer Law where goods are not supplied within the required or agreed timeframe.

7. Tracking Information

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring that reasonable arrangements can be made to receive the delivery.

Tracking information may take some time to become active after a shipping label is generated.

8. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please check your:

• recipient name
• street address
• unit or apartment number
• suburb
• state or territory
• postcode
• other requested delivery details

before submitting your order.

If you notice an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

9. Incorrect or Incomplete Addresses

Where an order is delayed, returned or otherwise affected because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

This does not affect any rights available to you where the delivery issue resulted from an error by Vantrex Labs or the carrier rather than information supplied by you.

10. Authority to Leave and Unattended Deliveries

Where a carrier permits an order to be left without a signature, the availability and use of that service is subject to the carrier's delivery procedures.

Customers should consider whether unattended delivery is appropriate for their delivery address.

We recommend using a secure delivery location wherever possible.

11. Failed Delivery and Returned Parcels

If a carrier is unable to complete delivery, it may:

• attempt redelivery
• direct the parcel to a collection point
• hold the parcel temporarily
• return the parcel to sender

Customers should follow any instructions issued by the carrier.

Where a parcel is returned because of an incorrect address, failure to collect, refusal of delivery or another circumstance attributable to the customer, we may require payment of reasonable additional postage before resending it.

Your statutory rights are not affected where the failed delivery is attributable to Vantrex Labs or otherwise gives rise to rights under Australian Consumer Law.

12. Lost Parcels

If tracking indicates that an order has not been delivered within a reasonable period, please contact us so the delivery can be investigated.

We may need to lodge an enquiry with the relevant carrier before determining the appropriate resolution.

We will comply with our obligations under Australian Consumer Law where an order is not supplied as required.

13. Damaged Parcels or Incorrect Items

If your parcel arrives damaged, or if you receive an item that is materially different from what you ordered, please contact us promptly and provide:

• your order number
• a description of the issue
• photographs or other reasonable supporting information where available

Please do not dispose of damaged packaging or affected products until we have advised whether they are required for assessment.

Claims involving faulty, damaged or incorrectly supplied goods are handled in accordance with our Returns & Refunds Policy and the Australian Consumer Law.

14. Delivery Restrictions

We may decline, cancel or place an order on hold where reasonably necessary, including where:

• delivery to the supplied address is unavailable
• a carrier cannot service the destination
• information required to fulfil the order is incomplete
• fraud or security concerns arise
• fulfilment would breach applicable law or carrier requirements
• the ordered product cannot lawfully or practically be supplied to the destination

Where we cancel an order after payment and no goods are supplied, any refund legally due will be processed using the appropriate payment method.

15. Ownership and Risk

Risk in goods generally passes in accordance with applicable Australian law.

Nothing in this Shipping Policy is intended to remove or restrict any non-excludable rights or remedies available under the Australian Consumer Law.

16. Australian Consumer Law

Orders placed with Vantrex Labs may be protected by statutory guarantees and other rights under the Australian Consumer Law.

These rights cannot be excluded by this Shipping Policy.

17. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to:

• delivery services
• shipping rates
• carriers
• fulfilment processes
• applicable laws
• business operations

The version published on our website at the time of your order will generally apply to that order, subject to applicable law.

18. Contact

For questions about shipping, delivery or an existing order, contact:

Vantrex Labs
Email: support@vantrexlabs.com.au
Website: vantrexlabs.com.au

Please include your order number where your enquiry relates to an existing purchase.